Frequently asked questions

Creating an account takes only a few minutes and is free. No purchase is necessary to participate.

1. Go to the sign-up page.
2. Verify your e-mail address.
3. Complete the identity verification (KYC) with our verification partner, Idenfy. You are done.

Game accounts are requested from inside your wallet.

1. Sign in to your wallet.
2. Open Request Game in the menu.
3. Select the game you want an account for.
4. Click Submit. Once your game account is created you will receive an e-mail with your game ID and password.

No. No purchase is necessary to participate. Read the official sweepstakes rules for the free methods of entry that apply to you.

Most games run in a modern browser on PC and Mac, and many also offer Android and iOS links. Each game page lists the links that are available.

Identity verification (KYC) confirms that every account belongs to a real person. It keeps the platform secure and fair for everyone. You will need a valid government-issued ID and a selfie holding that ID.

You can add money to your wallet by card, crypto or GameTime Wallet, and your GoldCoins are added once the payment completes.

1. Sign in to your wallet.
2. Open Add Money to Wallet in the menu.
3. Enter the amount you want to add.
4. Choose a payment method: credit or debit card, crypto, GameTime Wallet and others.
5. Complete the payment. Your GoldCoins are added to your account.

If you choose a credit or debit card you are taken to a secure payment page to enter your card number, expiry date and security code. Your bank may ask for a 3D Secure authentication.

If you choose crypto you are redirected to a crypto payment link. Complete the payment there, and keep in mind that partial payments, short payments or overpayments result in payment failure.

Download the GameTime Wallet app for iOS or Android first, then follow these steps.

1. In your wallet, choose Add Money to Wallet and enter the amount and your GameTime Wallet phone number.
2. In the GameTime Wallet app, open Pending Purchases.
3. Choose the correct request from the list.
4. Choose Approve.
5. Enter your PIN to complete the payment.
6. You will see a success message and your balance is updated.

You can add a debit card, credit card or CashApp card to GameTime Wallet from inside the app.

1. Go to Home.
2. Open Load Money.
3. Tap Add Debit Card or Credit Card.
4. Enter your card details and save.

As a sweepstakes platform, entries and purchases are final. Please read the refund policy for details on refunds and chargebacks.

Redeeming moves your game balance back to your wallet. You can only redeem from games that are linked to your account.

1. Sign in to your wallet.
2. Open Request Redeem in the menu.
3. Select the game you want to redeem from.
4. Enter the amount you want to redeem.
5. Click Submit. After we process it, the amount is added to your wallet balance.

Cashing out sends your wallet balance to the payout method you choose.

1. Sign in to your wallet.
2. Open Cashout in the menu.
3. Enter the amount you want to cash out and select your payout method.
4. Click Submit. After we process it, the funds are sent to your payout method.

Your game password is separate from your wallet password. Request a reset from your wallet and our customer service team will e-mail you a new one. There is also a full guide on the reset game password page.

1. Sign in to your wallet.
2. Open My Games in the menu.
3. Select the game you want to reset the password for.
4. Wait for our customer service team to reset it and e-mail you your new password.

You can change your password any time from your profile.

1. Sign in to your wallet.
2. Open My Profile in the menu.
3. Select Change Password.
4. Enter your new password and click Reset.

Use the Forgot password link on the sign-in page to reset it by e-mail.

1. Go to the wallet sign-in page and click Forgot password.
2. Enter the e-mail address you used to create your wallet account and click Reset.
3. Open the e-mail we send you. It has a verification code and a reset link.
4. Click the link, enter your new password and the verification code, then click Reset Password.

After you claim a free credit bonus, you still need to request the game from your wallet and sign in. Each active bonus page has the full guide for that game, and the how to receive free credits page covers the steps for every game.

1. Request the game from your wallet (Request Game in the menu).
2. Check your e-mail for your game ID and password.
3. Go to the game links given in the e-mail.
4. Scroll down and download or play the game from the link.
5. Sign in with your ID and password.
6. Change your password to one you prefer.
7. Agree to the rules of the game.
8. You will see the game home page.
9. Your bonus credits are then added to your account.

New players can get a registration bonus of up to $50, deposit bonuses on their first three deposits, and limited-time free credit offers for selected games. See the bonuses page for what is active right now.

Open the bonus you want from the bonuses page and press its claim button while signed in. Registration bonuses are activated after identity verification by contacting support.