How to reset your game password
Locked out of a game? You can request a new game password in four quick steps. It only takes a minute, and the new password is sent to your e-mail.
Reset your game password
Sign in to your wallet
Open the wallet on the dashboard and sign in with your account.
Go to My Games
Choose My Games from the menu to see the game accounts linked to your wallet.
Select the game
Pick the game you want to reset the password for.
Wait for your new password
Our customer service team resets it and sends you an e-mail with your new password.
Good to know
- Your wallet and your games have separate passwords. This guide is for a game password only.
- Forgot your wallet password instead? Use the Forgot password link on the wallet sign-in page. The FAQ has the steps.
- Never share your password with anyone, and never include it in a message to support.
- Check your spam folder if the e-mail with your new password does not arrive.
Game password questions
How do I reset my game password?
Sign in to your wallet, open My Games, select the game and request the reset. Our customer service team then sends you an e-mail with your new password.
Where is the new password sent?
It is sent by e-mail, so check the inbox of the address on your account. If it does not arrive, look in your spam folder or contact support.
Is a game password the same as my wallet password?
No. Your wallet and each game have their own passwords. If you forgot your wallet password, use the Forgot password link on the wallet sign-in page instead. The FAQ has the steps.
Can I reset the password for any game?
You can request a reset for the games linked to your wallet and listed under My Games.
Who can I contact if I am stuck?
Contact customer support by phone, e-mail or the support form and mention which game you need help with. Never include your password in a message.